Privacy Policy
Effective date: [effective date]
This policy explains how Digilabss ("Digilabss", "we", "us") collects, uses and protects personal information when you visit digilabss.com or contact us.
1. Information we collect
- Information you give us: when you fill in a form or book a call, we collect your name, work email, phone number (optional), company name or website, the services you are interested in, your approximate monthly ad budget, your country and any message you send.
- Booking information: if you book a call through our scheduling tool, we receive your name, email, chosen time and any answers you provide.
- Usage information: when you browse the site, we and our analytics and advertising partners collect information such as pages viewed, time on page, device and browser type, approximate location from your IP address, and how you arrived at the site.
- Cookies and similar technologies: we use cookies and pixels, including Google Analytics and the Meta Pixel, to understand how the site is used and to measure our advertising. See Section 5.
2. How we use your information
- To reply to your enquiry and arrange discovery calls
- To prepare proposals and provide our services
- To send you information you have asked for
- To understand how visitors use the site and improve it
- To measure and improve our own advertising
- To protect the site from spam and abuse
- To meet legal and tax obligations
We do not use your information for automated decisions that have legal or similar effects on you.
3. Legal basis (UK and EU visitors)
We process your information to respond to your request and take steps before entering a contract with you, for our legitimate interests in running and improving our business, and with your consent where required, such as for non-essential cookies.
4. Who we share information with
We do not sell your personal information. We share it only with service providers who help us run the site and our business, such as website hosting and content delivery, form and email tools, scheduling tools, spam protection, Google (Analytics and Ads) and Meta (Pixel and Conversions API). These providers may only use your information to provide their services to us. We may also disclose information if required by law or to protect our rights.
5. Cookies and your choices
- Essential cookies keep the site working and secure.
- Analytics cookies (Google Analytics) help us understand site usage.
- Advertising cookies and pixels (Meta Pixel, Google Ads) measure the results of our ads and may be used to show you our ads on other sites.
Where required, we ask for your consent before setting non-essential cookies. You can change your choice at any time through the cookie settings link in the footer, and you can block cookies in your browser settings.
6. Your privacy rights
Depending on where you live, you may have the right to access, correct or delete your personal information, object to or limit its use, receive a copy of it, and withdraw consent. California residents may also opt out of the "sharing" of personal information for cross-context behavioural advertising. To use any of these rights, email [contact email]. We will not treat you differently for exercising your rights.
7. International transfers
Our team and service providers work in several countries, including India and the United States, so your information may be processed outside your own country. We take reasonable steps to protect it wherever it is processed.
8. How long we keep information
We keep enquiry and lead information for up to 24 months after our last contact, and client records for as long as needed for legal, tax and accounting purposes. We then delete or anonymise it.
9. Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) and restricted access. No method of transmission or storage is completely secure.
10. Children
Our site and services are for businesses and are not directed at anyone under 16. We do not knowingly collect information from children.
11. Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
12. Contact us
For any privacy question or request, email [contact email].
